Effective Date: September 1, 2024
1. Introduction
Welcome to Stelli. These Terms and Conditions govern your use of our website www.stelliusa.com and the purchase of handmade sterling silver jewelry products. By using our website or making a purchase, you agree to these Terms and Conditions.
2. Products and Availability
2.1 Handmade Jewelry
All products offered on our website are handmade sterling silver jewelry. Due to the nature of handmade items, slight variations in design and appearance may occur. We strive to provide accurate descriptions and images, but we cannot guarantee that your screen's display will accurately reflect the product's true colors.
2.2 Product Availability
All products are subject to availability. We reserve the right to modify or discontinue products at our discretion. If a product is out of stock, we will notify you and offer alternatives or a full refund.
3. Orders and Payments
3.1 Order Placement
To place an order, you must provide accurate and complete information. By placing an order, you agree to purchase the products at the listed price and to comply with these Terms and Conditions.
3.2 Payment
We accept various payment methods, including credit/debit cards and other payment gateways as listed on our website. Payment is due at the time of purchase. If payment is not successfully processed, we reserve the right to cancel the order.
4. Shipping and Delivery
4.1 Shipping
We offer shipping options as outlined on our website. Shipping costs are calculated based on the delivery location and the size of your order. Delivery times are estimates and may vary based on factors such as location and order volume.
4.2 Risk of Loss
Risk of loss or damage to products passes to you upon delivery. We are not responsible for any delays or issues caused by shipping carriers.
5. Returns and Exchanges
5.1 Returns
Due to the nature of handmade jewelry, we do not accept returns unless the product is defective or damaged upon arrival. Please contact us within [number] days of receiving your order if you wish to return a defective or damaged item.
5.2 Exchanges
We do not offer exchanges except for defective or damaged products. If you receive a defective or damaged item, please contact us for instructions on how to return it for a replacement or refund.
6. Intellectual Property
All content on our website, including images, descriptions, and trademarks, is the property of Stelli and is protected by intellectual property laws. You may not use or reproduce any content without our prior written consent.
7. Limitation of Liability
To the maximum extent permitted by law, Stelli is not liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products. Our liability is limited to the purchase price of the product(s) in question.
8. User Conduct
You agree to use our website for lawful purposes only and to refrain from any actions that could harm, disrupt, or interfere with the website or its users. You may not engage in any unauthorized access, data mining, or similar activities.
9. Changes to Terms
We reserve the right to update these Terms and Conditions at any time. Changes will be effective when posted on our website. Your continued use of our website following any changes constitutes acceptance of the revised terms.
10. Governing Law
These Terms and Conditions are governed by the laws of California, United States, without regard to its conflict of law principles. Any disputes arising under or in connection with these terms will be subject to the exclusive jurisdiction of the courts in California.
11. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Phone: 760-406-3237
Thank you for choosing Stelli!
Effective Date: September 1, 2024
1. Introduction
At Stelli, we take pride in offering high-quality handmade sterling silver jewelry. This Return and Refund Policy outlines the terms under which you can return items and request refunds. By making a purchase from our website www.stelliusa.com you agree to the terms of this policy.
2. Returns
2.1 General Policy
We accept returns for non-personalized, non-customized jewelry within 10 days of the delivery date. To be eligible for a return, items must be unused, in their original condition, and with all tags and packaging intact.
2.2 Personalized or Customized Orders
Personalized or customized jewelry is non-returnable and non-refundable. This includes items that have been engraved, altered, or customized to your specifications. We encourage you to review your customization details carefully before placing an order.
3. Refunds
3.1 Refund Process
If your return is approved, we will process your refund to the original payment method used for the purchase. Please note that shipping costs are non-refundable, and you are responsible for any return shipping fees.
3.2 Processing Time
Refunds are processed within 10 business days of receiving the returned item. The time it takes for the refund to appear in your account may vary depending on your payment method and bank processing times.
4. How to Initiate a Return
To initiate a return, please follow these steps:
2. Pack the Item: Carefully package the item(s) you wish to return, including all original packaging and documentation.
3. Ship the Item: Send the package to the address provided in our return instructions. We recommend using a trackable shipping service to ensure the item reaches us safely.
5. Exchanges
We do not offer exchanges. If you need a different item, please return the original item for a refund and place a new order.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 5 days of receipt. We will provide instructions for returning the item and arrange for a replacement or refund at no additional cost to you.
7. Contact Us
For any questions or concerns about our Return and Refund Policy, please contact us at:
760-406-3237
Thank you for shopping unique sterling silver jewelry at Stelli!